Contact Us & Help

I have a question about placing a new order
I have a question about an order I have already placed


I HAVE A QUESTION ABOUT PLACING A NEW ORDER

I need help placing my order
Please call JUST EAT on 0345 561 0156. Mon–Fri, 8am–6pm. Sat 9am-1pm. Unfortunately we are unable to place orders on your behalf, but can talk you through the ordering process step by step. Please note that your call may be recorded for training purposes.

I have a discount code, how do I use it?
Simply click on ‘Apply Discount Code’ when you are in your discount enter the code into the box on the basket page then click ‘apply’.

How do I update my user details (address, email, password etc.)?
Go to My Account, click account information, make your changes and click ‘save’.

My card has been declined/my order has been unsuccessful
Please ensure that your billing address is the same UK address that you have registered with your bank and that all other details are correct. Please note that if your card is declined your bank may “freeze” that amount for a few days before your bank releases the money back into your account. JUST EAT will not take payment for declined orders.

How do I know if my order has been successfully placed?
An order confirmation email will be sent to the email registered on your Trade Shop account. This email will contain a unique order reference number. You can also view your order status in My Account.

What are the delivery costs (including collection/redelivery charge)?
We aim to despatch on Next Day delivery (if ordered before 2pm): £7.99 (ex VAT). subject to change. Free Next Day delivery for if total order value is £50.00 or more. Please note that this refers to next working day.


I HAVE A QUESTION ABOUT AN ORDER I HAVE ALREADY PLACED

When will my order arrive?
You will receive an email telling you when your order has been despatched and estimated delivery day. The email will contain a tracking reference so you can track your delivery online. The courier will send a text message updating you on delivery schedule.

I have a query about my order, who do I contact?
Please call JUST EAT on 0345 561 0156, Mon–Fri, 8am–6pm. Sat 9am-1pm - unfortunately once your order is despatched we cannot make any amendments. Please note that your call may be recorded for training purposes.

I forgot to use my discount or credits, can I apply these after my order has been placed?
Discounts and credits cannot be applied to an order you have already placed. The total amount to pay will be shown in the basket and on the payment page, please check that you have applied any discounts or credits before you complete the order.

How do I return unwanted or faulty products?
We offer a "goodwill" refund or exchange on all Products when the items are returned in a resalable condition and in their original packaging within 7 working days of the date on which you receive the items. Working days means that Saturdays, Sundays or public holidays are not included in this period. This means that during this period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to return the item and receive a refund or an exchange. Our "goodwill" returns policy does not affect your legal rights under any legislation.
Please note that unwanted products may be subject to an admin and re-stocking charge. There is no fee for damaged or faulty products.
Refunds may take up to 30 days from the day the goods are received back in the warehouse.